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Frequently Asked Questions

WHAT TECHNOLOGY DO I NEED?
To access online therapy, you will need the following things:

  • Internet-connected computer, tablet, or smartphone

  • Webcam or built-in camera on the device

  • A comfortable place where you can talk in private without interruptionship and JPSN Scholarship.

 

WHAT PROGRAM DO YOU USE TO SEE CLIENTS?
We use a HIPAA-compliant website called Doxy.me to meet with clients virtually. It’s easy to use and does not require you to log in. You open up our special links in your web browser, and you’ll be in the virtual waiting room. You can download the free app if you prefer to do it on your phone or tablet.

HOW WILL WE CONNECT ONLINE?
After your appointment is scheduled, we will send you all the information you need to get set up. It’s easy. There will be some paperwork to fill out online and submit so we know some basic information about you before we meet. We’ll also send you a link to our virtual waiting room. It’s best to test it a few minutes before your appointment. You click on the link, and you’ll be in the waiting room.

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